Frequently Asked Questions
Everything you need to know about Jones Road Beauty.
What is the shelf life of Jones Road products?
Most of our products have a shelf life of 12 months after opening. We recommend storing your makeup in a cool, dry place away from direct sunlight.
Are your products clean and cruelty-free?
Yes, we are committed to clean beauty. Our products are formulated without parabens, phthalates, or sulfates, and we never test on animals.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location and customs processing.
What is your return policy?
We want you to love your look. If you are not satisfied, you can return or exchange your order within 30 days of purchase.
Can I change or cancel my order after it's placed?
Once an order is placed, it moves quickly to our fulfillment center. Please contact our support team within one hour of purchase to request any changes.
Do you offer professional discounts?
Currently, we do not have a dedicated pro-discount program, but we frequently offer curated sets and bundles that provide great value for makeup artists.